Most people base their assessment of a strata agency’s overall performance on how well they get along with their strata manager, good or poor.
Before choosing to hire a new strata agent, you should ask the following few questions, which we have prepared for you.
How many buildings are now under the care of your potential new strata manager?
This straightforward query determines the course of your strata experience. Since most agents oversee sizable portfolios, they frequently find themselves putting out fires rather than providing you with the proactive service you desire.
Act strata management is equally important to be known about. What the monthly anagement fee covers?
Most businesses impose a monthly management fee that pays for the agreed-upon services. Additional fees are assessed for work completed outside of the agreed-upon scope of services. To get a better idea of how much your programme will pay annually, you might bargain with an agency to have fixed price disbursements.
Qualifications
Your building’s strata manager should at the very least possess a Certificate 4 in strata title management. By paying for a two-week course, one can earn a Certificate 4 in Strata Management. Asking how long they have worked for the
Experience
When speaking with a prospective new agent, it’s reasonable to inquire about the experience of the strata manager who will be overseeing your building and, if something goes wrong, inquire about their experience attending mediation and tribunal hearings.
Reporting
How frequently are financial reports generated, and is the full committee given access to them, or just the treasurer? This should ideally be offered every month.
Service Level Contracts
Service to customers is strata management. Your new representative ought to be able to give you an estimated period for when your requests will be processed, emails will be answered, and calls will be returned.
Your money and contribution
It’s crucial to specify how much influence you will have when approving creditor payments and what degree of input the committee will have when the agent is developing the proposed budget because it’s your building and you might not want the Strata Manager to handle everything.
Agreement conditions
Most new agents will attempt to tie you in for a maximum of three years when they are appointed. Unless your scheme decides to pay out the balance of the agreement’s term, you are locked in for the duration of the agreement if the services don’t live up to your expectations. It is preferable to sign a one-year contract and monitor the situation.